Refund policy
Returns
Food and perishable items are final sale and cannot be returned, for food safety reasons.
Non-food items (such as cookware, teaware, kitchen tools, accessories and gift items) may be returned within 30 days of delivery for a full refund to the original payment method. Items must be unused and in their original packaging. To start a return, contact us at info@dukesgourmet.com with your order number; we will send return instructions. Return shipping is paid by the customer unless the item arrived damaged or was sent in error. Refunds are issued within 5 business days after we receive the item.
Damaged or Incorrect Items
If any item, including food, arrives damaged or is not what you ordered, we will replace it or issue a refund or merchandise credit. Please inspect your order on arrival and contact us within 24 hours of delivery with your order number and photos of the damage.
We cannot be held responsible for damage resulting from:
- Weather-related delays, acts of nature or other events outside our control.
- Packages left unattended at the delivery address, or a missed first delivery attempt when a signature is required.
- An incorrect delivery address provided at checkout.
- Spoilage from packages that were not opened and refrigerated promptly.
How to File a Claim
Use our contact form, email info@dukesgourmet.com, or call 1-513-322-4122. Include your order number, photos, and whether you would like a replacement, refund or merchandise credit.