Shipping & Return
We ship all orders within 1 business day, also subject to stock availability. However during busy periods of the year or unforeseen weather conditions, processing may take longer. In the event of any delay we will notify you promptly by email.
You will be notified by email the day your order is shipped via your chosen delivery method and a tracking number will be included.
Please note that:
- Orders placed after 2 pm EST will be processed within 1-2 business days.
- We cannot ship on Saturday or Sunday. Every order placed on Saturday or Sunday will be processed starting on the next working business day.
- We ship to the continental US, as well as Hawaii and Alaska. We are not able to ship to US territories or other provinces.
- We do not ship to PO Boxes.
Shipping Charges (Continental US, HI & AK):
- 2 business days shipping - Free (Orders over $100 only)
- 2 business days shipping - $9.99 or (Free for orders over $100)
- 1 Business Day Shipping - $15.99
Damaged or Inaccurate Merchandise
Orders are eligible for replacement, refund or merchandise credit only if damages are a direct consequence of Dukes' Gourmet negligence or in the event incorrect item as ordered.
However, we cannot be held responsible for damages resulting from but not limited the following:
- Items and products compromised or damaged due to delays caused by weather-related incidents, acts of nature or other catastrophic events that are out of our control.
- Items and products compromised or damaged because nobody was home to receive the order and the package was left at the door.
- Items and products compromised or damaged after first attempted delivery was unsuccessful because nobody was available to sign for the receipt of the package when "Signature Required" is in effect.
- Incorrect delivery address(es) listed.
- Spoilage caused from unopened and/or un-refrigerated packages.
How to File a Claim
Upon receipt of package, please inspect your purchase and notify us of any issues. Any and all claims must be filed within 24 hours from the time of receipt and be accompanied by photographic evidence of damages and the original receipt or gift receipt.
For your convenience, you can begin by processing your claim online through our contact form or call our customer service at 1-513-322-4122
Briefly describe the reasons of your claim and indicate whether you would like an order replacement or merchandise credit. Please include your order number with your claim.
Perishable items are not eligible for returns and are considered final sale.